Privacy Policy

Who we are

NameDuo is a domain seller specializing in .now domains. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

What we collect

• Contact & inquiry information (what you provide): name, email, and any details you submit through forms or messages (for example, a domain you’re interested in, your questions, or your offer).
• Communications: messages you send us and our replies (email and support/inquiry history).
• Transaction / order details (if you proceed): information needed to complete or coordinate a domain sale (for example, billing/transaction references, registrar/transfer coordination details, and records required for accounting or legal compliance).
• Basic website usage data: we use privacy-focused analytics (see “Analytics” below) to understand website traffic and improve performance.

What we do not collect

• We do not intentionally collect sensitive personal information.
• We do not knowingly collect personal information from children (see “Children’s privacy”).

How we use your information

We use information for these purposes:

• Respond to you: answer questions and communicate about your domain inquiry.
• Process a potential order and pursue a sale: coordinate a domain purchase, transfer, and related customer support.
• Run and protect the site: maintain security, prevent abuse, and troubleshoot.
• Legal and accounting: maintain records required by law and handle disputes if they arise.

Analytics (Fathom)

We use Fathom Analytics (usefathom.com) to measure website traffic and improve the site. Fathom is designed to be privacy-focused. It helps us understand things like which pages are visited and how the site performs. We use analytics to improve our site — not to identify you.

If you want to learn more about how Fathom handles data, you can review Fathom’s privacy information on their website.

When we share information

We do not sell your personal information. We only share personal information in limited situations:

• Service providers who help us operate (for example: website infrastructure, email delivery, analytics, and tools used to coordinate domain transfers or payments). They are permitted to use personal information only to provide services to us.
• Legal requirements: if required to comply with law, court order, or to protect rights, safety, and security.
• Business transfers: if NameDuo is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
• With your direction: if you ask us to share information (for example, to complete a transaction through a provider you choose).

Cookies and similar technologies

Our site may use essential technical features (like caching and security protections) and privacy-focused analytics. If we introduce additional cookies or tracking technologies beyond what’s necessary to operate the site, we will update this policy.

Data retention

We keep personal information only as long as necessary for the purposes described above:

• Inquiries: typically retained while we’re actively communicating with you and for a reasonable period afterward.
• Transactions: records may be retained longer as required for accounting, tax, and legal compliance.
• Security logs: retained for a limited time to protect the site and investigate abuse.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data from unauthorized access, use, or disclosure.

Your choices

• Opt out of marketing emails: if we ever send non-transactional marketing, you can unsubscribe at any time using the link in the email or by contacting us.
• Update your information: contact us to correct or update your details.

Your privacy rights (EEA/UK and other regions)

Depending on where you live, you may have rights to access, correct, delete, or object to certain processing of your personal information. If you are in the European Economic Area (EEA) or the UK, these may include rights under GDPR/UK GDPR such as access, rectification, deletion, restriction, portability, and objection.

To exercise your rights, email us at [email protected]. We may need to verify your identity before fulfilling a request.

International data transfers

NameDuo operates in the United States and may process information on servers located in the U.S. or other countries. Where required, we use appropriate safeguards for cross-border transfers (for example, contractual protections).

Children’s privacy

Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.

Changes to this policy

We may update this Privacy Policy from time to time. The “Updated” date at the top will reflect the latest version. If changes are material, we may provide additional notice on the site.

Contact us

If you have questions about this Privacy Policy or how we handle data, contact: [email protected].